Taking Online Banking Security to a Higher Level

At Citizens online security is a top priority.  Online banking security has been upgraded to include multi factor authentication capabilities.  This new security feature is called Enhanced Authentication.  It provides additional security for your personal data from any computer you use.  It also helps defend against identity theft and fraud by reassuring that you are logging into Citizens' actual online banking site.

What you need to know about Enhanced Authentication:

What is it?
A new tool that provides extra protection for your online data and helps guard against fraudulent online activities like phishing scams (malicious requests for personal information) and identity theft.

How does it work?
In addition to your Logon ID and Security Code, the system recognizes your computer and usage patterns. If a questionable logon attempt is detected, the system will require additional identity verification before allowing access.

What is a "PassMark"?
A PassMark is a secret image and phrase combination that you choose. You will see it each time you log on. When you see your PassMark, you can be reassured that you are logging on to your actual Internet banking or bill payment site.

Click here For Frequently Asked Questions   

 

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