COVID-19 Update to Our Members

UPDATED 11/25/2020 

Lobbies are currently open at Main Office (Fort Dodge), Algona, Belmond, Estherville, Hy-Vee (Fort Dodge), Lake Mills and Spirit Lake. Storm Lake is open via drive-up only. As the COVID-19 situation continues to remain fluid, we may need to reduce hours at some of our locations throughout this time. Any changes in hours or closures will be communicated on this page. Thank you for your patience and understanding during these unprecedented times. 


Even where lobbies are open, we still encourage members to continue banking from a distance whenever possible. If you are displaying any symptoms, or have been around anyone with a confirmed COVID-19 diagnosis recently, please stay home and use an alternative method of banking listed below.

  • Drive-ups are open in Fort Dodge (Main Office), Algona, Belmond, Estherville and Storm Lake
  • Night deposits* available at all locations
  • ATMs* click here to find surcharge-free ATM locations nationwide
  • Online Banking* or Mobile Banking App– You can transfer funds, pay bills, deposit checks via mobile phone and more
  • Personal Automated Teller (PAT)*– Call PAT at (800) 441-3228 to make balance inquiries, transfer funds, make loan payments and more

*Services available 24/7


LOCATIONPHONELOBBY HOURSDRIVE-UP HOURS
Fort Dodge (Main Office)
2012 1st Ave S
Fort Dodge, IA 50501
(515) 955-5524Mon - Fri: 9 AM - 5 PMMon - Thurs: 7:30 AM - 5:30 PM
Fri: 7:30 AM - 6 PM
Algona
403 E Call St
Algona, IA 50511
(515) 295-7121Mon - Fri: 9 AM - 5 PMMon - Fri: 8 AM - 5:30 PM
Belmond
247 E Main St, Suite B
Belmond, IA 50421
(641) 444-3388Mon - Fri: 9 AM - 5 PMMon - Fri: 8:30 AM - 5 PM
Estherville
2 N 2nd St
Estherville, IA 51334
(712) 362-7751Mon - Fri: 8:30 AM - 5 PMMon - Fri: 8:30 AM - 5 PM
Hy-Vee (Fort Dodge)
115 S 29th St
Fort Dodge, IA 50501
(515) 955-5524Mon - Fri: 10 AM - 8 PM
Sat: 9 AM - 5 PM
Sun: 10 AM - 4 PM
N/A
Lake Mills
106 S Mill St
Lake Mills, IA 50450
(641) 592-0900Mon - Wed, Fri: 8:30 AM - 4:30 PM
Thurs: 8:30 AM - 5:30 PM
N/A
Spirit Lake
1310 18th St, Suite B
Spirit Lake, IA 51360
(712) 336-1095Mon - Fri: 8:30 AM - 5 PMMon - Fri: 8:30 AM - 5 PM
Storm Lake
609 Flindt Dr
Storm Lake, IA 50588
(712) 732-5400Lobby temporarily closed.
Please use drive-up.
Mon - Fri: 8:30 AM - 5 PM
Fri: 8:30 AM - 6 PM
Sat: 9 AM - 12 PM

Financial & Personal Assistance

We understand that some members may find themselves facing financial difficulties during this time. If you or your family has been financially impacted by COVID-19, Citizens Community Credit Union is here and ready to support you. Please reach out to us during our regular business hours so we can discuss your personal needs and work to find a solution to help you through this situation.


Safety and Soundness

No matter what, your money is safe. Citizens Community Credit Union remains financially strong, and we are fully committed to continuing to meet your financial needs. All deposits are federally insured by the National Credit Union Administration (NCUA) for up to $250,000. Like the FDIC’s Deposit Insurance Fund, the National Credit Union Share Insurance Fund is a federal insurance fund backed by the full faith and credit of the United States government.  


Questions? Please contact your local branch during regular business hours.