COVID-19 Update to Our Members

UPDATED 9/8/2020 


Note: Beginning Tuesday, September 8, the Storm Lake branch lobby will be temporarily closed from 12 PM until 2 PM daily. However, the drive-up will remain open during these hours. 


Lobbies are currently open at all locations. Days and hours of operation may be different than normal, so please check hours below for updates.


As we begin re-opening our lobbies, protecting the health and safety of both our members and employees continues to be our highest priority. We are taking precautions and implementing safety measures inside all locations in order to follow social distancing guidelines and to minimize the spread of any germs. We ask that members please be attentive of all signage/directions and to please follow social distancing guidelines while inside our facilities (even in unmarked areas).


Although our lobbies are re-opening, we still encourage members to continue banking from a distance whenever possible. If you are displaying any symptoms, or have been around anyone with a confirmed COVID-19 diagnosis recently, please stay home and use an alternative method of banking listed below.


  • Drive-ups are open in Fort Dodge (Main Office), Algona, Belmond (Main Street), Estherville and Storm Lake
  • Night deposits* available at all locations
  • ATMs* click here to find surcharge-free ATM locations nationwide
  • Online Banking* or Mobile Banking App– You can transfer funds, pay bills, deposit checks via mobile phone and more
  • Personal Automated Teller (PAT)*– Call PAT at (800) 441-3228 to make balance inquiries, transfer funds, make loan payments and more

*Services available 24/7


Questions? Please contact your local branch during regular business hours.


Fort Dodge (Main Office)
2012 1st Ave S
Fort Dodge, IA 50501
(515) 955-5524Mon - Fri: 9 AM - 5 PMMon - Thurs: 7:30 AM - 5:30 PM
Fri: 7:30 AM - 6 PM
403 E Call St
Algona, IA 50511
(515) 295-7121Mon - Fri: 9 AM - 5 PMMon - Fri: 8 AM - 5:30 PM
Belmond - Eaton
700 Luicks Ln
Belmond, IA 50421
(641) 444-3388Mon & Fri: 7 AM - 11 AM
Appointments as needed.
Belmond - Main Street
247 E Main St, Suite B
Belmond, IA 50421
(641) 444-3388Mon - Fri: 9 AM - 5 PMMon - Fri: 8:30 AM - 5 PM
2 N 2nd St
Estherville, IA 51334
(712) 362-7751Mon - Fri: 8:30 AM - 5 PMMon - Fri: 8:30 AM - 5 PM
Hy-Vee (Fort Dodge)
115 S 29th St
Fort Dodge, IA 50501
(515) 955-5524Mon - Fri: 10 AM - 6 PM
Sat: 9 AM - 5 PM
Sun: 10 AM - 3 PM
Lake Mills
106 S Mill St
Lake Mills, IA 50450
(641) 592-0900Mon - Wed, Fri: 8:30 AM - 4:30 PM
Thurs: 8:30 AM - 5:30 PM
Spirit Lake
1805 18th St
Spirit Lake, IA 51360
(712) 336-1095Mon - Fri: 8:30 AM - 5 PMN/A
Storm Lake
609 Flindt Dr
Storm Lake, IA 50588
(712) 732-5400Mon - Thurs: 9 AM - 5 PM
Fri: 9 AM - 6 PM
Lobby temporarily closed
12 - 2 PM daily.
Drive-up open during this time.
Mon - Fr: 8:30 AM - 5 PM
Fri: 8:30 AM - 6 PM
Sat: 9 AM - 12 PM


Financial & Personal Assistance

We understand that some members may find themselves facing financial difficulties during this time. If you or your family has been financially impacted by COVID-19, Citizens Community Credit Union is here and ready to support you. Please reach out to us during our regular business hours so we can discuss your personal needs and work to find a solution to help you through this situation.


Safety and Soundness

No matter what, your money is safe. Citizens Community Credit Union remains financially strong, and we are fully committed to continuing to meet your financial needs. All deposits are federally insured by the National Credit Union Administration (NCUA) for up to $250,000. Like the FDIC’s Deposit Insurance Fund, the National Credit Union Share Insurance Fund is a federal insurance fund backed by the full faith and credit of the United States government.