We’ve upgraded our Online Banking system to provide members with a more secure, streamlined and user-friendly experience along with a refreshed look!
Members who have previously used Online Banking services should experience a fairly seamless transition with only a minimal learning curve.
New Logon Screen – The Security Phrase Verification is removed, and the Logon ID and Security Code are now on a single page.
– All Bill Pay
merchants and scheduled pays created prior to the system update have been automatically transferred over to the new system. For more information about the new payment processing types, please contact your local branch or our Main Office at (515) 955-5524.
Account-to-Account Transfers – All members who are enrolled in Bill Pay are now able to transfer money from their Citizens accounts to accounts at other financial institutions and vice versa through the Transfers tab.
Alerts – Members are now able to set up electronic alerts for specific events to be delivered via email or text message.
Spanish version of Online Banking coming soon!
If you have any questions, please contact your local branch
or our Main Office at (515) 955-5524 during regular business hours.