Contact Us

Main Office(515) 955-5524
Personal Automated Teller (PAT)(800) 441-3228
Email Addresscitizens@citizenscu.com
Main Office Fax(515) 955-8241

Report Lost/Stolen VISA® Debit Card(844) 561-7289
Initiate Dispute for VISA® Debit Card Transaction(844) 562-7286
Reset PIN on VISA® Debit Card(800) 992-3808
Report Lost/Stolen ATIRAcredit Mastercard(888) 428-4721
Report Lost/Stolen Elan Mastercard or American Express Credit Card(800) 558-3424
Make Loan Payment by Phone*(866) 314-7254

*Cost to make loan payment by phone is $5. First time users: Please contact our Loan Department at (515) 955-5524 to obtain your loan draft ID for the loan you are paying.

Note: Email is not necessarily secure against interception. If your communication is very sensitive, or includes personal information such as your account numbers, credit card number or social security number, you may want to call us or use our Secure Contact Us Form (COMING SOON). 


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