Contact Us

Fort Dodge - Main Office(515) 955-5524
Fort Dodge - Hy-Vee(515) 955-7787
Algona(515) 295-7121
Belmond(641) 444-3388
Estherville(712) 362-7751
Lake Mills(641) 592-0900
Spirit Lake(712) 336-1095
Storm Lake(712) 732-5400

Personal Automated Teller (PAT)(800) 441-3228
Email Addresscitizens@citizenscu.com

Report Lost/Stolen VISA® Debit Card(844) 561-7289
Initiate Dispute for VISA® Debit Card Transaction(844) 562-7286
Reset PIN on VISA® Debit Card(800) 992-3808
Report Lost/Stolen Elan Consumer Credit Card(800) 558-3424
Report Lost/Stolen Elan Business Credit Card(866) 552-8855
Make Loan Payment by Phone*(866) 314-7254

*Cost to make loan payment by phone is $5. First time users: Please contact our Loan Department at (515) 955-5524 to obtain your loan draft ID for the loan you are paying.

Note: Email is not necessarily secure against interception. If your communication is very sensitive, or includes personal information such as your account numbers, credit card number or social security number, you may want to call us or use our Secure Contact Us Form (COMING SOON). 


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