PERSONAL AUTOMATED TELLER (PAT)

(800) 441-3228

Wouldn’t a 24-hour teller be convenient? PAT is a computerized voice response system that provides you with nearly every teller service. PAT is available 24 hours a day, 7 days a week. With PAT you can make balance inquiries, transfers, find out if a check has cleared, make loan payments, get an estimated loan payment, obtain year-to-date dividend and interest paid, check out current rates, request a check withdrawal, plus much more! All you need to use PAT is a Touchtone™ telephone. To get started, stop in at any Citizens’ office and sign the Voice Response Agreement. Then we will issue you a Personal Identification Number (PIN) and instructions on using PAT.

Transaction Codes

1 – English
2 – Spanish

1 – Quick Check

Enter member number followed by
# Enter PIN followed by #
Enter last 4 digits of primary member SSN followed by #
1 – Repeat last item spoken
2 – Additional account information

1 – Checking

1 – Balance and amount available
2 – Last transactions
3 – Tax and IRA information
4 – Select another member or account
* – Previous menu

2 – Savings

1 – Balance and amount available
2 – Last transactions
3 – Tax and IRA information
4 – Select another member or account
* – Previous menu

3 – Loans

1 – Balance and amount available
2 – Last transactions
3 – Tax and IRA information
4 – Today’s payoff amount
5 – Payment information
6 – Select another member or account
* – Previous menu

  2 – Account Information

Enter member number followed by #
Enter PIN followed by #
Enter last 4 digits of primary member SSN followed by #

1 – Checking

1 – Balance and amount available
2 – Last transactions
3 – Tax and IRA information
4 – Select another member or account
* – Previous menu

2 – Savings

1 – Balance and amount available
2 – Last transactions
3 – Tax and IRA information
4 – Select another member or account
* – Previous menu

3 – Loans

1 – Balance and amount available
2 – Last transactions
3 – Tax and IRA information
4 – Today’s payoff amount
5 – Payment information
6 – Select another member or account
* – Previous menu

 3 – Perform Transaction Activity

Enter member number followed by #
Enter PIN followed by #
Enter last 4 digits of primary member SSN followed by #

1 – Checking

1 – Transfers
2 – Loan payment
3 – Cross account transactions
4 – Select another member or account
* – Previous menu

2 – Savings

1 – Transfers
2 – Loan payment
3 – Cross account transactions
4 – Select another member or account
* – Previous menu

3 – Loans

1 – Payment
2 – Cross Account Transactions
3 – Select another member or account
* – Previous menu

  4 – Member Services

Enter member number followed by #
Enter PIN followed by #
Enter last 4 digits of primary member SSN followed by #

1 – Checking

1 – Order checks
2 – Sample payment calculator
3 – Select another member or account
* – Previous menu

2 – Savings

1 – Sample payment calculator
2 – Select another member or account
* – Previous menu

3 – Loans

1 – Sample payment calculator
2 – Select another member or account
* – Previous menu