You can become a member if you are in our field of membership. You will need to complete an account card and make a $25.00 deposit to open a savings account. Your $25.00 deposit is your membership share in the credit union. It makes you a member/owner of the credit union and allows you to use the services of the credit union. In the future if you decide to close your account, the $25.00 is returned to you as long as you have no outstanding account balances or fees due to the credit union.

We have 8 office locations. Our Main Office is located in Fort Dodge. Our branch offices are located in Algona, Belmond, Estherville, Lake Mills, Spirit Lake, Storm Lake, and at the Hy-Vee store in Fort Dodge.

Your savings is federally insured to at least $250,000 and backed by the full faith and credit of the United States government.

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We regularly review both savings and loan rates. They are changed periodically as necessary.

You may apply for a loan in person or by telephone at any of our office locations. In addition, you may apply online either on our website or through Online Banking.

Please contact any of our office locations as soon as possible. You will need a list of the number of checks left in the book so a “Stop Payment” can be placed. There is a fee for this service.

Copies of checks are available on our Online Banking site at no charge. You may also contact any of our office locations. You will need to know the check number, the amount of the check, and when it cleared your account. There is a fee for this service.

Please contact any of our office locations. You will need to know the check number, the amount of the check, and the name of the payee on the check. There is a fee for this service.

The amount you can spend is the balance of your checking account less any outstanding transactions.

If your Citizens VISA® Debit Card is lost or stolen, please contact your local branch or call (515) 955-5524 – Option 4.

If you forget your PIN for your Citizens VISA® Debit Card or want to change it, please contact Card Services at (800) 992-3808.

If you need to initiate a dispute for a debit card transaction, please contact (515) 955-5524 – Option 4.