| Q | How do I become a member? |
| A | You can become a member if you are in our field of membership. You will need to complete an account card and make a $25.00 deposit to open a savings account. Your $25.00 deposit is your membership share in the credit union. It makes you a member/owner of the credit union and allows you to use the services of the credit union. In the future if you decide to close your account, the $25.00 is returned to you as long as you have no outstanding account balances or fees due to the credit union. |
| Q | How many locations do you have? |
| A | We have 8 office locations. Our Main Office is located in Fort Dodge. Our branch offices are located in Algona, Belmond, Estherville, Lake Mills, Spirit Lake, Storm Lake, and at the Hy-Vee store in Fort Dodge. |
| Q | Is my savings at the credit union insured? |
| A | Your savings is federally insured to at least $250,000 and backed by the full faith and credit of the United States government. |
| Q | What is Citizens' routing and transit number? |
| A | 273974947 |
| Q | How often do your rates change? |
| A | We regularly review both savings and loan rates. They are changed periodically as necessary. |
| Q | How do I apply for a loan? |
| A | You may apply for a loan in person or by telephone at any of our office locations. In addition, you may apply online either on our website or through Online Banking. |
| Q | What do I do if I lose my checkbook? |
| A | Please contact any of our office locations as soon as possible. You will need a list of the number of checks left in the book so a "Stop Payment" can be placed. There is a fee for this service. |
| Q | How do I get a copy of one of my checks? |
| A | Copies of checks are available on our Online Banking site at no charge. You may also contact any of our office locations. You will need to know the check number, the amount of the check, and when it cleared your account. There is a fee for this service. |
| Q | How do I put a stop payment on one of my checks? |
| A | Please contact any of our office locations. You will need to know the check number, the amount of the check, and the name of the payee on the check. There is a fee for this service. |
| Q | How do I know how much I can spend with my Citizens VISA® Debit Card? |
| A | The amount you can spend is the balance of your checking account less any outstanding transactions. |
| Q | What do I do if I lose my Citizens VISA® Debit Card? |
| A | If your Citizens VISA® Debit Card is lost or stolen, please contact (844) 561-7289. |
| Q | What do I do if I forget my PIN for my Citizens VISA® Debit Card? |
| A | If you forget your PIN for your Citizens VISA® Debit Card, please contact Card Services at (800) 992-3808. |
| Q | What do I do if I need to dispute a transaction on my Citizens VISA® Debit Card? |
| A | If you need to initiate a dispute for a debit card transaction, please contact (844) 562-7286. |
